Privacy Policy

When you contact us via the form on our website or send us an email, we store your data for the period necessary to process your request, as well as to answer your subsequent questions. We will not share this information with third parties outside the Companies without a specific reason or without your explicit consent!

We store the data as we received it from you, i.e. your name, address, email address and phone number.

We need the data provided by you in order to fulfil our pre-contractual or contractual obligations with you. We do not provide this information to third parties other than our accountant.

In case of a booking made by you or an order for a voucher, which, however, does not contain all the necessary data, we reserve the right to repeatedly ask you to provide such data or to refuse to perform the service. Upon booking, a voucher order and a contract performed by us on the basis of Art. 6, para. 1, letter (b) of the GDPR, we store all data related to the legal relationship at least until the expiration of the 10-year term under Art. 12 of the Accountancy ActЗСч

In addition and only against your consent on the grounds of Art. 6, para. 1, letter (a) of the GDPR, we may photograph you with your knowledge and consent before, during or after a game and display the photographs at the Company’s sites to promote our services. Your photos can be used on our website and social channels such as Facebook, Trip Advisor and Instagram, unless you verbally expressed your disagreement during the photo shoot.

We store the video surveillance data for a period of up to 1 month and do not use it for public display.

We keep clients’ photos on display at our sites for a period of 3 years or until the withdrawal of the respective consent in accordance with Art. 7, item 3 of the GDPR.

Our website uses the so-called “cookies”. These are small text files that are downloaded through your web browser and stored on your device. For the purposes of browsing 3keyrooms.com, you must accept our Privacy Policy and Cookies.

We use cookies to keep our site user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser the next time you visit our site and can model the behavior of the web page according to your individual preferences, for example to remember the language in which you prefer to see the website. We also use cookies to create anonymous statistics about your behavior while using the site, so that we can improve its content and structure. Cookies usually carry information about the name of the website, the storage time on the end device and a unique number.

In the 3keyrooms.com platform we use the following types of cookies: for the needs of Google, Google Analytics, Google Maps, WordPress and its necessary plug-ins, Facebook, Youtube, Instagram, TripAdvisor, and other social media.

We want you to know that we use cookies under Art. 4a of the Electronic Commerce Act (ETA) and Article 6, para. 1 (f) of the GDPR.

You can view a full list of cookies below:

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Our site analyses consumer Internet traffic through the technical solution Google Analytics, provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For this purpose we use cookies, which allow us to analyse how users use our website. The information obtained is transmitted to Google and stored there. The information may be processed in the United States, and we inform you that this is happening within the framework of the Privacy Shield Agreement between the European Union and the United States.

You can prevent this by setting your browser to prevent the storage of cookies.

The processing of data to analyse the Internet traffic is carried out on the basis of Article 6, para. 1 (f) GDPR. Our legitimate interest in terms of the GDPR is to improve the functionality of our website. We value the privacy of our users, which is why the data we use to analyse web traffic is anonymized by Google Inc. We have a contract for personal data processing with the latter.

If you do not agree to our use of cookies, you can refuse to store them by setting your browser to inform you when a site wants to store cookies on your device, and you accept or not. Please note that disabling cookies in your browser may limit the functionality of our website for you.

To the extent that you have previously agreed to this, we use the email addresses you provide to send you our newsletter.

You can unsubscribe from our newsletter at any time. Please send your cancellation to the following email address:contact@3keyrooms.com or use the “unsubscribe me” button added to the newsletter itself. We will immediately delete your data in connection with our newsletter.

You have the right to access your data that we process, as well as the right to correction, erasure (“right to be forgotten”), restriction, objection, data portability, and to withdraw your consent.

If you believe that our processing of your data violates the provisions on personal data protection or if you believe that your rights under these provisions have been violated in any way, you can contact the competent supervisory authority. In Bulgaria, this is the Commission for Personal Data Protection.

According to the agreement between the Companies, the responsible for contact and relations with the data subjects is 3 Key Group Ltd., with registered office and headquarters in Sofia, 1, Tsarichina Str.

Phone No.: +359 876 33 82 35

Email: contact@3keyrooms.com

In each case, look for and contact Liliya Mollova.